HOST  is a South Florida based company, incorporated on July 11, 1994.  We specialize in the design and implementation of Quality Assurance Audits (a.k.a. Mystery Shopper, Secret Shopper, Secret Shopper Service, etc.) utilizing the most current, comprehensive, and brand-specific criteria available in the market today.

Our primary market consists of upscale hotel and resort properties, either Independent luxury, franchise, or corporate owned/managed, with secondary markets consisting of sports arenas, Indian casino gaming facilities, entertainment complexes, retail stores, valet parking companies, and restaurant clientele.

With a staff of dedicated and experienced professionals, our Quality Assurance inspectors are highly educated, possess industry experience, have a commitment for fair assessment, and a talent for factual but concise documentation. Subsequently, leading industry professionals rate our shopping service as the most comprehensive available on the market today.

With more than a decade of serving the needs of the hospitality industry, HOST has conducted thousands of Quality Assurance Audits across all industry segments throughout the world.  To a great extent, HOST has been responsible for shaping the service trends throughout all facets of the hospitality industry, and our company is frequently called upon by an array of establishments in need of long-term mystery shopping solutions and immediate results.  

Simply stated, OUR JOB is to make YOUR JOB easier!