Our Client Demographics
Our primary market consists of hotel, resort, and casino complexes of all sizes, across a wide range of plateaus of Independent luxury, franchise, or corporate owned/managed.
Our secondary markets include sports arenas, Indian casino gaming facilities, entertainment complexes, individual restaurants, individual bars, retail stores, valet parking companies, and healthcare services.
Staff Training & Development Seminars
HMS Hotel Mystery Shoppers offers an array of hotel staff and management training seminars designed to motivate and educate your team on the foundation and principles of maximizing service opportunities, guest satisfaction, and repeat business, while at the same time, capturing and maximizing revenue potential to substantially increase bottom line profits to owners and shareholders.
At HMS, "Experienced Professionals" are NOT "Buzz Words"
With a staff of dedicated and experienced professionals, our Quality Assurance Inspectors are highly educated, they possess industry experience, they have a commitment for fair assessment, and a talent for factual but concise documentation. Subsequently, leading hospitality industry professionals rate our mystery shopping service as the most comprehensive available on the market today.
With over 20 years of serving the needs of the hospitality industry, HMS Hotel Mystery Shoppers has conducted thousands of Quality Assurance Audits across all industry segments globally. To a great extent, HMS Hotel Mystery Shoppers has been responsible for shaping service trends throughout all facets of the Hospitality Industry, and our company is frequently called upon by an array of establishments in need of long-term mystery shopping solutions and immediate results.
Our primary market consists of hotel, resort, and casino complexes of all sizes, across a wide range of plateaus of Independent luxury, franchise, or corporate owned/managed.
Our secondary markets include sports arenas, Indian casino gaming facilities, entertainment complexes, individual restaurants, individual bars, retail stores, valet parking companies, and healthcare services.
Staff Training & Development Seminars
HMS Hotel Mystery Shoppers offers an array of hotel staff and management training seminars designed to motivate and educate your team on the foundation and principles of maximizing service opportunities, guest satisfaction, and repeat business, while at the same time, capturing and maximizing revenue potential to substantially increase bottom line profits to owners and shareholders.
At HMS, "Experienced Professionals" are NOT "Buzz Words"
With a staff of dedicated and experienced professionals, our Quality Assurance Inspectors are highly educated, they possess industry experience, they have a commitment for fair assessment, and a talent for factual but concise documentation. Subsequently, leading hospitality industry professionals rate our mystery shopping service as the most comprehensive available on the market today.
With over 20 years of serving the needs of the hospitality industry, HMS Hotel Mystery Shoppers has conducted thousands of Quality Assurance Audits across all industry segments globally. To a great extent, HMS Hotel Mystery Shoppers has been responsible for shaping service trends throughout all facets of the Hospitality Industry, and our company is frequently called upon by an array of establishments in need of long-term mystery shopping solutions and immediate results.
Our Purpose
Quantitative Purpose
We objectively evaluate, on a comparative basis, the performance and competence of your staff, over a finite period of time, across all areas of service available to your guests utilizing the most current and relevant independent, brand and competitive service standards.
Qualitative Purpose:
We represent “the guest” by verifying “Could I have received a better value and experience for the same money elsewhere?”
¶ Feeling welcomed and appreciated
¶ The unconditional and consistent level of service one would expect from a leader
Our Objectives
Through regularly scheduled audits, our objectives are relentlessly focused to help our clients to achieve the following:
¶ Maximize Revenue
¶ Maximize Occupancy
¶ Maximize Guest satisfaction
¶ Maximize Repeat Business
¶ Maximize Brand Standards Compliance
Quantitative Purpose
We objectively evaluate, on a comparative basis, the performance and competence of your staff, over a finite period of time, across all areas of service available to your guests utilizing the most current and relevant independent, brand and competitive service standards.
Qualitative Purpose:
We represent “the guest” by verifying “Could I have received a better value and experience for the same money elsewhere?”
¶ Feeling welcomed and appreciated
¶ The unconditional and consistent level of service one would expect from a leader
Our Objectives
Through regularly scheduled audits, our objectives are relentlessly focused to help our clients to achieve the following:
¶ Maximize Revenue
¶ Maximize Occupancy
¶ Maximize Guest satisfaction
¶ Maximize Repeat Business
¶ Maximize Brand Standards Compliance
Member CHTA
click
click
a subsidiary of parent corporation, Hospitality Optimal Service Testing
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
Charles Tona, Charlie Tona, Hospitality Optimal Service Testing, HOST, On-Site Mystery Shopping, Mobil Based On-site Mystery Shopping, Mystery Shopping Company For Hotels, Mystery Diners, Hotel Mystery Guests, Restaurant Shoppers, Hotel Mystery Shopping Companies, Top Hotel Secret Shopping Company, Hotel Customer Experience Management, Hotel Customer Experience Measurement Companies, Competitive Hotel Mystery Shopping, Hotel Compliance Auditing Companies, Hotel Secret Shopper Service, Hotel Customer Loyalty, Hotel Guest Delight, Hotel Customer Experience Management Service, Hotel Mystery Shopping Solutions, Hotel Secret Shopper, Hospitality, Hotels & Resorts, Hotel Mystery Shop, Hotel Mystery Shopper, Hotel Secret Shopping Solutions, Hotel Customer Delight, Hotel Guest Loyalty, Hotel Mystery Shopper Services, Competitive Hotel Mystery Shopping Companies, Hotel Customer Experience Measurement, Hotel Secret Shopping, Top Hotel Mystery Shoppers, Hotel Mystery Shopping Company, Hotel Mystery Shopping, Hospitality Industry, Secret Shoppers, Mystery Guests, Hotels Mystery Shopping, Customer Service Mystery Shopping For Hotels, Five Star Mystery Shopping, Hotel In Person Mystery Shopping, Hotel Mystery Shoppers, Approved Marriott Vendor
HMS Hotel Mystery Shoppers offers superior secret shopper services at suprisingly affordable rates.
