Biltmore Hotel Coral Gables
(Click here for the Biltmore Hotel Coral Gables Website)
“During the past fourteen years, Biltmore’s management has worked closely with HMS Hotel Mystery Shoppers(formerly Hospitality Optimal Service Testing) under the direction of Charles Tona, with the common mission of providing the Biltmore with a consistent, reliable and timely property audit program. Charles has been readily available and responsive in creating an audit program that accurately identifies our resort’s areas of strength and deficiencies, incorporating service criteria that are consistent with Leading Hotels of the World luxury property standards.”
Dennis Doucette
General Manager
Biltmore Hotel Coral Gables
(Click here for the Biltmore Hotel Coral Gables Website)
“During the past fourteen years, Biltmore’s management has worked closely with HMS Hotel Mystery Shoppers(formerly Hospitality Optimal Service Testing) under the direction of Charles Tona, with the common mission of providing the Biltmore with a consistent, reliable and timely property audit program. Charles has been readily available and responsive in creating an audit program that accurately identifies our resort’s areas of strength and deficiencies, incorporating service criteria that are consistent with Leading Hotels of the World luxury property standards.”
Dennis Doucette
General Manager
Biltmore Hotel Coral Gables
Member CHTA
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a subsidiary of parent corporation, Hospitality Optimal Service Testing
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
