Our Hotel Mystery Shopping Inspection criteria incorporates detailed service standards from a variety of critical industry data sources Including:
¶ Over 20 years of experience conducting thousands of inspections
¶ Mobil 4 & 5 Star/ AAA 4 & 5 Diamond Standards
¶ Leading Hotels Of The World
¶ Preferred Hotels & Resorts Worldwide
¶ Custom-Tailored Criteria For All Departments From YOUR "Wish List"
WE WILL DESIGN THE ULTIMATE ASSESSMENT CHECKLISTS FOR YOUR BUSINESS' NEEDS
¶ Over 20 years of experience conducting thousands of inspections
¶ Mobil 4 & 5 Star/ AAA 4 & 5 Diamond Standards
¶ Leading Hotels Of The World
¶ Preferred Hotels & Resorts Worldwide
¶ Custom-Tailored Criteria For All Departments From YOUR "Wish List"
WE WILL DESIGN THE ULTIMATE ASSESSMENT CHECKLISTS FOR YOUR BUSINESS' NEEDS
Corporate and Franchise hotel Brand Standards have proven to be an essential component of the guest experience based on many factors including:
¶ Comfort level
¶ Uniformity among brands
¶ Guest familiarity with brand expectations
¶ Facility cleanliness and condition
¶ Food & beverage operations
¶ Kitchen cleanliness and condition
¶ Food preparation, food storage, log maintenance, and many other factors
You will find comfort in knowing that HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) has extensive experience in appraising compliance with most Lodging Brand's Brand Standards across all areas of operations and services.
In 1994 HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) was commissioned by Westin Hotels & Resorts Worldwide to assist in the design and domestic implementation of their first Brand Standards Quality Assurance Audit Program.
In 2005 HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) was commissioned by Camino Real Hotel & Resorts to design key Brand Standards to implement at select properties throughout Latin America.
In 2006 HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) entered into a Confidentiality Agreement as a vendor with the Marriott Corporation enabling them to reciprocate the use of confidential and proprietary information with individual Marriott properties for the purpose of assisting them in evaluating compliance with Marriott Brand Standards.
¶ Comfort level
¶ Uniformity among brands
¶ Guest familiarity with brand expectations
¶ Facility cleanliness and condition
¶ Food & beverage operations
¶ Kitchen cleanliness and condition
¶ Food preparation, food storage, log maintenance, and many other factors
You will find comfort in knowing that HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) has extensive experience in appraising compliance with most Lodging Brand's Brand Standards across all areas of operations and services.
In 1994 HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) was commissioned by Westin Hotels & Resorts Worldwide to assist in the design and domestic implementation of their first Brand Standards Quality Assurance Audit Program.
In 2005 HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) was commissioned by Camino Real Hotel & Resorts to design key Brand Standards to implement at select properties throughout Latin America.
In 2006 HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) entered into a Confidentiality Agreement as a vendor with the Marriott Corporation enabling them to reciprocate the use of confidential and proprietary information with individual Marriott properties for the purpose of assisting them in evaluating compliance with Marriott Brand Standards.
Member CHTA
click
click
a subsidiary of parent corporation, Hospitality Optimal Service Testing
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
