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FRONT OFFICE

The following is a summary of the categories and sub-categories for which we have designed comprehensive inspection criteria and performance standards:

Style Of Service

 
  • Associate Courtesy & Enthusiasm
 
  • Associate Appearance & Uniform Standards

Telephone Courtesy

 
  • Associate Telephone Etiquette
 
  • Placing Caller On Hold
 
  • Call Transferring Service

Communication Skills

  • Conversation Techniques
  • Providing Information To Guests
  • Situation Analysis & Resolution

Fitness Center, Spa, and Recreational Services

 
  • Exercise Area
 
  • Locker Room
 
  • Personal Treatments

Recreational Facilities & Activities

 
  • Pools
 
  • Beach
 
  • Horse Back Riding
 
  • Ski Facilities & Services
 
  • Recreation Rentals
 
  • Tennis Courts

Golf

 
  • Golf Registration/Starter
 
  • Golf Cart Condition
 
  • Golf Course Condition

Retail & Pro Shop Service

 
  • Sundry Shops
 
  • Tennis Pro Shops
 
  • Golf Pro Shop
Front OfficeGuest RoomFood & BeverageHousekeepingRecreation & Retail

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