The following is a summary of the categories and sub-categories for which we
have designed comprehensive inspection criteria and performance standards:
- (AYS®) At Your Service®
- Savvy Service®
- Service Express
®
General Style Of Service
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Associate Courtesy & Enthusiasm
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Associate Appearance & Uniform Standards
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Telephone Courtesy
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Associate Telephone Etiquette
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Call Transferring Service
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Communication Skills
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Providing Information To Guests
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Situation Analysis & Resolution
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Front Office General Services
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Front Office General Service Standards
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Check Out Time and Late Charges
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Reception Desk Condition and Staffing
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Reservation Service Standards
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Hotel Courtesy Car
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Arrival Hotel Courtesy Car
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Departure Hotel Courtesy Car
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Valet Parking
Door Attendant Service
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General Door Duties & Services
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Guest Registration Process
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General Guest Check-In Services
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Guest Departure Process
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General Guest Check-Out Services
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Luggage/Bellman Assistance
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Arrival Luggage Assistance
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Departure Luggage Assistance
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Hotel Operator/PBX Services
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Hotel Operator/PBX General Services
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Concierge Service
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General Concierge Services
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Guest Related Services
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Guest Locator (Call Forwarding) Service
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Next
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