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HOST
Will Customize Our Database Of Inspection Criteria Specifically For Your Hotel
At No Additional Charge
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HOST
Will Revise Your Hotel’s Inspection Criteria As Needed At No Additional Charge
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HOST Will Maintain The Database Comparing Compliance Ratings From Quarter To
Quarter (i.e. Previous Scores versus Current Scores revealing
Variances)
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HOST
Offers 24-Hour Personalized Service And Support
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HOST
Offers Creative Invoicing, Billing, and Payment Options
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HOST
Will Link Visits Whenever Possible To Consolidate Travel Expenses
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HOST
Provides Expeditious Turnaround Time For Completed Audits (usually within 10
days)
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HOST Offers Affordable Fee Pricing Options
WHILE ON SITE, OUR INSPECTORS WILL:
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Inspect
all corridor, public, and exterior guest contact areas for condition,
cleanliness, condition, brand compliance, safety, security, and other
liability issues.
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Evaluate
all hotel services available to guests across all departments (front office
related, housekeeping related, room service, business center, fitness center
related, etc.) for timeliness, efficiency, personalized service, and brand
compliance.
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Evaluate
daily breakfast, lunch, and dinner in all outlets using specific Brand
Standards.
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Evaluate
lounge service standards using specific Brand Standards.
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Perform
random Integrity Testing to ensure employee honesty.
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Evaluate compliance with Guest Services performance using
specific Brand Service Standards.
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Challenge
associates across all departments with opportunities to demonstrate initiative
to create a WOW guest experience during the stay.
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Document
associates performance utilizing detailed checklists, comments, and narrative
formatting.
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Identify
associates by name in the report whenever possible.
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Quantify
performance within each individual area and each individual section of the
inspection using a percent of total compliance rating method.
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For Immediate Assistance,
Contact HOST Today!
General Information:
info@host-worldwide.com
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