Personal Biography
Charles F. Tona
President, CEO
Charles F. Tona
President, CEO
¶ Graduated with Honors, Nova Southeastern University, BS, MBA
¶ Over 25 Years Sales & Marketing Experience in the hotel/hospitality industry
¶ Former Director of Marketing and Adjunct Professor for Nova Southeastern University Center for Hospitality Management
¶ Former Adjunct Professor and Industry Consultant for Miami-Dade Community College Center for Hospitality Management
¶ Instrumental in the design and implementation of the first Westin Hotels & Resorts Worldwide Brand Standards Quality Assurance Audit Program
¶ Drafted Delta Airline’s "Above & Beyond" In-Flight Service Excellence Program
¶ Resourceful working knowledge of Westin, Sheraton, Marriott, Renaissance, Leading Hotels & Resorts Worldwide, and other corporate, franchise, and independent hotel/resort Brand Standards.
¶ Designed and facilitated management training seminars for Westin, Sheraton, Marriott, and various independent luxury hotels and resorts throughout the Continental United States, Virgin Islands, Caribbean, and Alaska. Training Seminars Included:
¶ "Handle With Care!, Contents Under Pressure!"
¶ "Full Circle Service"
¶ "The Point of No Return"
Mr. Tona's philosophy is simple:
"To a great extent the Hospitality Business is not the business of selling a bed, a meal in a restaurant, or a service... It is simply the business of helping Guests enjoy the End-Result Benefits from sleeping in your beds, dining in your restaurants, and experiencing the fine services at your hotel... In essence, your staff’s job is simply to create an opportunity for Guests to maximize their satisfaction during their precious time with you...
Our commitment is to ensure that your guests receive that satisfaction from their stay at your hotel. We want them to come back as much as you do!"
"...HMS Hotel Mystery Shoppers is not only an important service; but more importantly, we're a pominent, established company with a history of delivering outstanding services."
¶ Over 25 Years Sales & Marketing Experience in the hotel/hospitality industry
¶ Former Director of Marketing and Adjunct Professor for Nova Southeastern University Center for Hospitality Management
¶ Former Adjunct Professor and Industry Consultant for Miami-Dade Community College Center for Hospitality Management
¶ Instrumental in the design and implementation of the first Westin Hotels & Resorts Worldwide Brand Standards Quality Assurance Audit Program
¶ Drafted Delta Airline’s "Above & Beyond" In-Flight Service Excellence Program
¶ Resourceful working knowledge of Westin, Sheraton, Marriott, Renaissance, Leading Hotels & Resorts Worldwide, and other corporate, franchise, and independent hotel/resort Brand Standards.
¶ Designed and facilitated management training seminars for Westin, Sheraton, Marriott, and various independent luxury hotels and resorts throughout the Continental United States, Virgin Islands, Caribbean, and Alaska. Training Seminars Included:
¶ "Handle With Care!, Contents Under Pressure!"
¶ "Full Circle Service"
¶ "The Point of No Return"
Mr. Tona's philosophy is simple:
"To a great extent the Hospitality Business is not the business of selling a bed, a meal in a restaurant, or a service... It is simply the business of helping Guests enjoy the End-Result Benefits from sleeping in your beds, dining in your restaurants, and experiencing the fine services at your hotel... In essence, your staff’s job is simply to create an opportunity for Guests to maximize their satisfaction during their precious time with you...
Our commitment is to ensure that your guests receive that satisfaction from their stay at your hotel. We want them to come back as much as you do!"
"...HMS Hotel Mystery Shoppers is not only an important service; but more importantly, we're a pominent, established company with a history of delivering outstanding services."
Living Life Is What Makes Life Exciting:
¶ Former guitarist with Rock & Roll Hall of Fame legend, Bo Diddley
¶ Recording Artist, Music Director with recording artists Peggy March, Gerry Granahan of the Fireflies, The Soul Providers, and others
¶ Produced and performed numerous fundraising events with famed recording artist music legends to help raise in excess of $1-million dollars for Miami Children's Hospital, the American Cancer Society, the Leukemia Society of America, the Jessica June Foundation, the Hurricane Katrina Relief Foundation, and many others.
¶ Active member, Fort Lauderdale Chapter of the HOG (Harley Owner's Group)
¶ National Member, HOG (Harley Owner's Group)
¶ Former guitarist with Rock & Roll Hall of Fame legend, Bo Diddley
¶ Recording Artist, Music Director with recording artists Peggy March, Gerry Granahan of the Fireflies, The Soul Providers, and others
¶ Produced and performed numerous fundraising events with famed recording artist music legends to help raise in excess of $1-million dollars for Miami Children's Hospital, the American Cancer Society, the Leukemia Society of America, the Jessica June Foundation, the Hurricane Katrina Relief Foundation, and many others.
¶ Active member, Fort Lauderdale Chapter of the HOG (Harley Owner's Group)
¶ National Member, HOG (Harley Owner's Group)
Member CHTA
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a subsidiary of parent corporation, Hospitality Optimal Service Testing
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
Charles Tona President & CEO of Hospitality Optimal Service Testing Inc.
Charlie Tona, President of HOST Worldwide
Tona, Charlie
Charlie Tuna
Charlie Tona, President of HOST Worldwide
Tona, Charlie
Charlie Tuna
