Rocky Mount Marriott Complex
Marriott Courtyard & Residence Inn By Marriott
(Click here for the Marriott Courtyard Rocky Mount Website)
(Click here for the Marriott Residence Inn Rocky Mount Website)
I have had the pleasure of working with HMS Hotel Mystery Shoppers (formerly Hospitality Optimal Service Testing) and Charles Tona for 11 years. HMS Hotel Mystery Shoppers (formerly Hospitality Optimal Service Testing) has provided services that are invaluable throughout the years for both of the hotels I manage, giving us the resources needed to evaluate and ensure the highest guest satisfaction and compliance of standards. In addition to the secret shopping services, their staff has have always been right on time with 5-Star and other valuable training for our associates. Charles and his associates are professional and flexible, and always willing to work us into their busy schedule when we need their services the most. Without hesitation, I would recommend HMS Hotel Mystery Shoppers (formerly Hospitality Optimal Service Testing) to any company that wants to improve their services, standards, and profits.”
Lara Howlett
Lead Complex General Manager
Marriott Courtyard & Residence Inn
250 Gateway Blvd
Rocky Mount, NC 27804
(252) 451-4800
Marriott Courtyard Rocky Mount
Marriott Courtyard & Residence Inn By Marriott
(Click here for the Marriott Courtyard Rocky Mount Website)
(Click here for the Marriott Residence Inn Rocky Mount Website)
I have had the pleasure of working with HMS Hotel Mystery Shoppers (formerly Hospitality Optimal Service Testing) and Charles Tona for 11 years. HMS Hotel Mystery Shoppers (formerly Hospitality Optimal Service Testing) has provided services that are invaluable throughout the years for both of the hotels I manage, giving us the resources needed to evaluate and ensure the highest guest satisfaction and compliance of standards. In addition to the secret shopping services, their staff has have always been right on time with 5-Star and other valuable training for our associates. Charles and his associates are professional and flexible, and always willing to work us into their busy schedule when we need their services the most. Without hesitation, I would recommend HMS Hotel Mystery Shoppers (formerly Hospitality Optimal Service Testing) to any company that wants to improve their services, standards, and profits.”
Lara Howlett
Lead Complex General Manager
Marriott Courtyard & Residence Inn
250 Gateway Blvd
Rocky Mount, NC 27804
(252) 451-4800
Marriott Courtyard Rocky Mount
Marriott Complex, Rocky Mount NC
Member CHTA
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a subsidiary of parent corporation, Hospitality Optimal Service Testing
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
