We Identify Areas of Key Revenue Displacement & Inefficient Services
Dishonest Employee Activity:
It’s no mystery knowing that at any time one or more associates will take advantage of their employer through dishonest activities such as stealing cash or merchandise from their guests or the hotel. During such instances, our clients have relied heavily upon our secret shopper service to identify and document these relentless individuals. Not only can dishonest associates cost your company lost revenue, but they can also tarnish your reputation and cost you repeated lost revenue from lost repeat guest and group business.
Through our vast experience and success, HMS Hotel Mystery Shoppers has an arsenal of techniques that our Inspectors deploy designed to target specific areas of opportunity to seek out and identify those associates who are responsible for these losses.
Common areas of loss include bars, restaurants, room service, housekeeping, valet parking, and even the front desk. Regardless of the area, HMS Hotel Mystery Shoppers Inspectors utilize everything from marked currency, hidden cameras and recording devices, and items of encrypted coded value to capture these individuals.
NOTE: Some of the HMS Hotel Mystery Shoppers Inspectors have previous specific law enforcement training in areas of undercover work, and they have assisted hoteliers in identifying isolated instances where hotel employees have solicited stolen goods and third-party prostitutes for hire.
Key Revenue Displacement (non-criminal related)
Every employee is responsible for promoting the hotel’s facilities and services, yet, it has been our experience that a majority of associates do not.
During our visit to your hotel, our mystery shoppers are trained to initiate as many interactions with your employees as possible. During casual conversations, we provide the individual with opportunities to upsell your hotel’s facilities, features, and amenities including food and beverage outlets, retail shops, and spa facilities. Our Inspectors document each interaction to include the associate’s name, department, date, and any other pertinent details.
Frequent Departmental Interactions with Key Associates Include:
¶ Bellmen
¶ Front Desk Agents
¶ Concierge
¶ Guest Services Telephone Agents
¶ Housekeeping Attendants
¶ Food & Beverage Servers including up-selling of products in all F&B areas!
¶ Pool Attendants
It’s no mystery knowing that at any time one or more associates will take advantage of their employer through dishonest activities such as stealing cash or merchandise from their guests or the hotel. During such instances, our clients have relied heavily upon our secret shopper service to identify and document these relentless individuals. Not only can dishonest associates cost your company lost revenue, but they can also tarnish your reputation and cost you repeated lost revenue from lost repeat guest and group business.
Through our vast experience and success, HMS Hotel Mystery Shoppers has an arsenal of techniques that our Inspectors deploy designed to target specific areas of opportunity to seek out and identify those associates who are responsible for these losses.
Common areas of loss include bars, restaurants, room service, housekeeping, valet parking, and even the front desk. Regardless of the area, HMS Hotel Mystery Shoppers Inspectors utilize everything from marked currency, hidden cameras and recording devices, and items of encrypted coded value to capture these individuals.
NOTE: Some of the HMS Hotel Mystery Shoppers Inspectors have previous specific law enforcement training in areas of undercover work, and they have assisted hoteliers in identifying isolated instances where hotel employees have solicited stolen goods and third-party prostitutes for hire.
Key Revenue Displacement (non-criminal related)
Every employee is responsible for promoting the hotel’s facilities and services, yet, it has been our experience that a majority of associates do not.
During our visit to your hotel, our mystery shoppers are trained to initiate as many interactions with your employees as possible. During casual conversations, we provide the individual with opportunities to upsell your hotel’s facilities, features, and amenities including food and beverage outlets, retail shops, and spa facilities. Our Inspectors document each interaction to include the associate’s name, department, date, and any other pertinent details.
Frequent Departmental Interactions with Key Associates Include:
¶ Bellmen
¶ Front Desk Agents
¶ Concierge
¶ Guest Services Telephone Agents
¶ Housekeeping Attendants
¶ Food & Beverage Servers including up-selling of products in all F&B areas!
¶ Pool Attendants
Member CHTA
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a subsidiary of parent corporation, Hospitality Optimal Service Testing
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
Hospitality Optimal Service Testing Inc.
HMS Hotel Mystery Shoppers is a subsidiary of Hospitality Optimal Service Testing, Inc.
