We'll Prepare Your Hotel For Unannounced Inspection Services
UNANNOUNCED CORPORATE AND PUBLIC RATING SERVICES...
Staying Proactive vs. Reactive: "An ounce of prevention is worth a pound of cure"
HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) has an undisputed reputation for being the “go to” service for preparing hotels and resorts for other inspection services including Corporate Brand Standards Quality Assurance Auditors, Mobil, AAA, etc.
Since 1994, HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) has established an extensive accumulated database of the most comprehensive Quality Assurance Standards across most major brands, including Mobil, AAA, Preferred Hotels & Resorts Worldwide, LHW, and others that comprise "the best of the best". We have the ability to customize our Inspection Criteria for your hotel or resort to suit your specific needs, or we can use your established Brand Standards to conduct your preparation audit at no additional charge.
All of our criteria are proprietary in nature, and all results are maintained in a confidential manner.
Staying Proactive vs. Reactive: "An ounce of prevention is worth a pound of cure"
HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) has an undisputed reputation for being the “go to” service for preparing hotels and resorts for other inspection services including Corporate Brand Standards Quality Assurance Auditors, Mobil, AAA, etc.
Since 1994, HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) has established an extensive accumulated database of the most comprehensive Quality Assurance Standards across most major brands, including Mobil, AAA, Preferred Hotels & Resorts Worldwide, LHW, and others that comprise "the best of the best". We have the ability to customize our Inspection Criteria for your hotel or resort to suit your specific needs, or we can use your established Brand Standards to conduct your preparation audit at no additional charge.
All of our criteria are proprietary in nature, and all results are maintained in a confidential manner.
Our clients include Marriott, Starwood Lodging, and several other franchised, corporate, and independent hotels and resorts worldwide.
In 1994 HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) was called upon by Westin Hotels & Resorts Worldwide commissioning them to assist in the design and domestic implementation of their first Brand Standards Quality Assurance Audit Program.
In 2005 the President of Camino Real Hotels, Mr. Juan Manuel Perez Gomez, commissioned HOST to design important Brand Standards criteria to be implemented at landmark Camino Real hotels and resorts throughout Latin America. HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) was also commissioned by the President to conduct covert inspection operations at various locations.
In 2006 HMS (a subsidiary of Hospitality Optimal Service Testing Inc.) entered into a Confidentiality Agreement as an official vendor with the Marriott Corporation enabling them to reciprocate the use of confidential and proprietary information with individual Marriott properties for the purpose of assisting them in evaluating compliance with Marriott Brand Standards. Since that time HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) has conducted Marriott QA Self-Audits, Brand Standards Compliance Audits, and Competitive Matrix Analysis Audits throughout the United States and the Caribbean markets.
Regardless of the size or complexity of your hotel, resort, or casino, HMS Hotel Mystery Shoppers can design, implement, and maintain a database of Inspection Criteria to suit your exact needs.
In 1994 HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) was called upon by Westin Hotels & Resorts Worldwide commissioning them to assist in the design and domestic implementation of their first Brand Standards Quality Assurance Audit Program.
In 2005 the President of Camino Real Hotels, Mr. Juan Manuel Perez Gomez, commissioned HOST to design important Brand Standards criteria to be implemented at landmark Camino Real hotels and resorts throughout Latin America. HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) was also commissioned by the President to conduct covert inspection operations at various locations.
In 2006 HMS (a subsidiary of Hospitality Optimal Service Testing Inc.) entered into a Confidentiality Agreement as an official vendor with the Marriott Corporation enabling them to reciprocate the use of confidential and proprietary information with individual Marriott properties for the purpose of assisting them in evaluating compliance with Marriott Brand Standards. Since that time HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) has conducted Marriott QA Self-Audits, Brand Standards Compliance Audits, and Competitive Matrix Analysis Audits throughout the United States and the Caribbean markets.
Regardless of the size or complexity of your hotel, resort, or casino, HMS Hotel Mystery Shoppers can design, implement, and maintain a database of Inspection Criteria to suit your exact needs.
Member CHTA
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a subsidiary of parent corporation, Hospitality Optimal Service Testing
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
