We Recognize The Importance of Recognizing Exemplary Services
THE IMPORTANCE OF RECOGNIZING EXEMPLARY SERVICE
At HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.), we recognize the importance of recognizing associates who demonstrate above and beyond service in order to provide guests with a lasting impression of their experience at your hotel.
At HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.), we believe there is an invisible line between “good” and “excellent” service. A guest may not necessarily see the difference, but they will certainly “feel” the difference. During most instances, they can only "feel the difference" once an associate has provided that exemplary level of service to them!
Because of our Quality Assurance Inspectors experience in evaluating hotels of all caliber across all genres, they have the ability to instantly key in on associate initiatives, document who provided the service, and detail what they did to facilitate the above and beyond impression.
We are well aware that there are many other Shopper services that take pride in "finding things wrong" with their client's services and facilities. At HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.), we pride ourselves in taking responsibility to let you know whose taking ownership in their duties to make the best possible experience for your guests, and which employees are not.
At HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.), we recognize the importance of recognizing associates who demonstrate above and beyond service in order to provide guests with a lasting impression of their experience at your hotel.
At HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.), we believe there is an invisible line between “good” and “excellent” service. A guest may not necessarily see the difference, but they will certainly “feel” the difference. During most instances, they can only "feel the difference" once an associate has provided that exemplary level of service to them!
Because of our Quality Assurance Inspectors experience in evaluating hotels of all caliber across all genres, they have the ability to instantly key in on associate initiatives, document who provided the service, and detail what they did to facilitate the above and beyond impression.
We are well aware that there are many other Shopper services that take pride in "finding things wrong" with their client's services and facilities. At HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.), we pride ourselves in taking responsibility to let you know whose taking ownership in their duties to make the best possible experience for your guests, and which employees are not.
Member CHTA
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a subsidiary of parent corporation, Hospitality Optimal Service Testing
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
