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On-Site Training
Programs
Hospitality Optimal Service Testing
Inc. is pleased to offer an array of on-site specialty training programs that
are designed to Educate,
Train,
and Motivate
management and team associates to excel in the delivery of services in order to:
…Simply stated, OUR
JOB is to make YOUR
JOB easier!
In conjunction with our
Quality Assurance Audits at your facility, our training programs can be
customized to pinpoint and target deficiencies in performance reflected during
our inspections.
On-site training programs include:
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"HANDLE WITH CARE... CONTENTS UNDER PRESSURE"
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- With the ever changing challenges
that face today's traveler, this program is designed to address the
sensitive issues facing guest's before they arrive at your
facility. Emphasis is focused on first impressions and "Moment's of
Truth" concepts
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"FULL CIRCLE SERVICE"
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Detailed discussion will include
a review of relevant departmental service duties, as well as effective
techniques which are based on simple methods that can be employed to deliver
Full Circle Service during a time when guests typically formulate critical
impressions about YOUR facility.
Specific content will include
discussion on the relevance and importance of probing, up-selling,
guest-recognition, and service-personalization techniques for all
departments. Additional emphasis will include effective communication
techniques, creative personalization of service, and delivering ultimate
"moments of truth."
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"POINT OF NO RETURN"
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- Detailed discussion includes emphasis on the
point during which the guest decides never to return to a facility. Marketing
research has shown that it costs a company far less to keep an existing
customer than to have to spend precious dollars to obtain new ones. The
sessions focus on the art of delivering proactive
versus reactive services
in all areas of operation.
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For Immediate Assistance,
Contact HOST Today!
- General Information:
info@host-worldwide.com
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