Since 1994, HMS Hotel Mystery Shoppers (formerly Hospitality Optimal Service Testing, aka, HOST) has been building strong bonds of trust, credibility, and ultimate alliances with our valued clients on a global basis.

These are but of few of the many testimonies and endorsements that our clients have to say about the Hotel Mystery Shopping, Brand Standards Quality Assurance Audits, Marriott Self-Audits, Competitive Audits, and Service Excellence Training Seminars that we've provided to them over the years.

Please click on the links below to view their kind words and to visit their hotel's web sites!
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Westin Hotels & Resorts, Kim Chappell, Retired, Former Sr. Vice President of Operations


Biltmore Hotel Coral Gables, Dennis Doucette, General Manager


Naples Beach Hotel & Golf Club, Jason Parsons, General Manager


Marriott San Juan Resort & Stellaris Casino, Hans-Georg Roehrbein , General Manager


Miami Airport Marriott Campus, Kevin Juman-Yassin, Director of Finance


Rocky Mount NC Marriott Complex, Lara Howlett, Lead General Manager

Additional references are available upon request.
We Represent Our Clients... And Our Clients Represent HOST . . .  We Build Strong Alliances With Strong Industry Leaders. . . Allow Us To Demonstrate How We Can Make A Difference At Your Hotel. . .  These Are But A Few Gracious Comments From The Hundreds Of Individual Clients That We've Served Since 1994. . .
Member CHTA
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HOTEL MYSTERY SHOPPERS
a subsidiary of parent corporation, Hospitality Optimal Service Testing
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086  Fax: (954) 572-6115  24-hr. Support (954) 325-5328